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  • shellybeckman

Frequently Asked Questions

What services do you do?

Our services include: Gardening (regular or one off), roof cleaning, gutter clearance and cleaning, gutter repairs, driveway and patio cleaning, artificial grass rejuvenation, garden room maintenance, solar panel cleaning, fence painting and repairs and commercial premise cleaning.


What areas do you cover?

We cover parts of Surrey, Hampshire and Berkshire. Our base is near Aldershot and we cover a 13 mile radius. If you are unsure contact us and we can see if you are within our service area.


What are your prices?

Most jobs are priced after a site visit as we are able to give you the best quote after seeing your property. For some services, such as roof cleaning and gutter cleaning, sending us photos is an alternative. All quotes are free and will usually be sent 1-2 working days after your site visit.


What is a site visit?

Site visits are done by our Manager Charlie who will come to your property, when it is convenient for you, and discuss your needs. We will email you within 2 working days with your quote for the work.


When can I book in the work?

Our team work Monday to Friday, 8am to 4pm. Once you have accepted your quote we can get back to you with available dates. After this is booked in we will send you an email reminder the week before.


I need to cancel/rearrange. What should I do?

If you need to change you appointment please call our office on 01276 229999, alternatively send us an email at info@outdoormaintenance.co.uk or drop us a message on social media. We can then look at changing your appointment for the nearest suitable time.


When will you arrive at my property?

At the moment we are only able to give you an estimated time of arrival (ETA) on the morning of your appointment by calling the office on 01276 229999.


Do you do regular rounds?

We do weekly, fortnightly and four weekly rounds for gardening. We do 4 weekly and 8 weekly artificial grass cleaning.


How do I pay?

Within 2 working days of the work being completed we will send you an invoice via email with a link to pay by debit or credit card. Alternatively we can send you our details for a bank transfer or pay by cash or cheque to the team on the day.


How do I complain?

If you are not happy with any part of our service please don't hesitate to contact us either on 01276 229999 or email us at info@outdoormaintenance.co.uk. We take all complaints seriously and will forward your concerns on to the correct department to try and resolve the issue.


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